Student Life Studies Customer Service Surveys 2016-2017
Student Life Studies
According to its website, Student Life Studies “provides leadership in assessment and planning to the Division of Student Affairs and to student organizations, maximizing program effectiveness and emphasizing student learning.” Furthermore, the vision of the department is to “create a culture in the Division of Student Affairs that values meaningful assessment, uses results to guide improvement, and articulates contributions to student success.” One goal for Student Life Studies is to provide quality assessment services to facilitate client planning and decision-making. Student Life Studies wanted to assess clients who utilized the department’s services to understand their satisfaction and use of assessment results in making program improvements. Student Life Studies has conducted various forms of a client assessment since 2005.