In July 2016, a survey was developed and delivered to assess DSA staff satisfaction with DoIT customer support, focusing on the areas of workstation, software and end user support. The survey results were intended to provide information regarding the customer satisfaction level which would be used to improve the customer service that the DoIT Service Desk provides to the staff within the Division of Student Affairs. The attached report summarizes the results of the survey..
In order to assist with running the residence halls and university apartments, the Department of Residence Life employs graduate students as Graduate Hall Directors (GHD) to work in the residence hall communities. The Graduate Hall Director works with both the staff and residents to develop a comfortable living and learning environment coinciding with the mission and goals of Texas A&M University. GHDs fill many roles in their communities including conflict mediation, personal and disciplinary advising, student development programming, and supervision for the Resident Advisors (RA).
Graduate Hall Directors have the opportunity to build supervision skills and develop several transferable skills. Residence Life wanted to explore how the GHD position contributed to the Texas A&M University graduate learning outcomes (http://catalog.tamu.edu/graduate/university-information/) and understand how this position impacted graduate students’ educational experience. The attached report summarizes the results of that assessment.
Every spring Off Campus Student Services (OCSS) in the Offices of the Dean of Student Life at Texas A&M University hosts the Housing Fair, which provides students an opportunity to interact with property managers/vendors, so they can make housing decisions for the summer and fall. The 2016 Housing Fair was held on February 18th from 10 a.m. to 2 p.m. in the MSC Bethancourt Ballroom. The attached report summarizes the results of this year’s survey sent to attendees later in the semester, intending to assess whether students who attended the fair used the resources offered to find housing for the upcoming summer and fall semesters.
The Memorial Student Center (MSC) Freshmen in Service and Hosting (FISH) is dedicated to aiding freshmen in the development of leadership, integrity, purpose, identity, and independence while fostering personal relationships. The MSC FISH structure contains eight “schools,” which are smaller groups of freshmen led by upperclassmen. Members also have the opportunity to serve on one of four subcommittees to help plan and implement a variety of programs and projects. Through these subcommittees and schools, the MSC FISH staff helps freshmen become acquainted with the campus and community while serving as mentors.
The MSC FISH leadership team developed learning outcomes in the fall of 2011 for each level of membership within the organization and this year’s assessments focused on outcomes for freshman. The attached summarizes the results of that assessment.
Parents’ Weekend is a special time dedicated to Aggie parents and families. This annual weekend is organized by the Parents’ Weekend Committee, comprised of 18 students and supported by the Office of New Student & Family Programs, in the Offices of the Dean of Student Life.Aggie Family Game Night was a new event this year sponsored by the Parents’ Weekend Committee, New Student & Family Programs, and the 12th Man Foundation (organization which fund raises in support of Texas A&M Athletics). This event, scheduled on Friday evening,featured board games, dominoes, bingo, and performances from various student organizations.The Parents’ Weekend Committee and New Student & Family Programs wanted to gather feedback on this new event to assist in making improvements for future years. The attached report summarizes the results of that assessment.
Department of Multicultural Services (DMS) currently provides free, group and one on one tutoring to undergraduates at Texas A&M University. DMS wanted to assess the satisfaction of the tutored students with a variety of aspects of the Tutoring Program and whether coming to the tutors helped with the student's academic confidence. A survey was sent monthly to student who were tutored, and the attached report summarizes the results of their responses over the 2015-2016 academic year.
Aggie Allies is an organization at Texas A&M University whose mission is to provide visible support to and a safe environment for the lesbian, gay, bisexual, and transgender (LGBT) people in the Texas A&M community. The organization is composed of faculty, staff, students, and community members. In order to become an Ally, people must complete the three-hour educational Aggie Allies Workshop training session. The attached report summarizes the evaluations filled out by participants of the training sessions held during the spring semester of 2016.
University Center & Special Events (UCEN) provides facilities and event services to enhance the education, business, social, and cultural experiences of students, faculty, staff, and visitors, and includes under its auspices the management of the Memorial Student Center, Rudder Theater Complex, J. Earl Rudder Tower, John J. Koldus Building, All Faiths Chapel, Albritton Bell Tower and the University Guest Center Suites. University Center & Special Events values high quality customer service and administers a customer satisfaction survey throughout the year to gather feedback from clients to understand their experiences. The attached report summarizes the results of those evaluations for the 2015-2016 academic year.
The TAMU Career Closet, part of the Student Government Association, in the spring of 2016 began various business attire (dress shirts, ties, suits, skirts, etc.) available for rent by any Texas A&M University student for up to five business days. Their executive staff wanted to assess customer satisfaction with the services and products of the Career Closet, and a survey was developed that was given to students upon return of the clothes to the Career Closet. The attached report summarizes the results of those surveys.
In 2012,based on the University of Iowa's GROW (Guided Reflection on Work) program, the TAMU Division of Student Affairs (DSA) created Aggies RISE (Reflecting and Integrating Student Employment) to assess what students were learning from their student worker positions within the DSA. In 2012-2013 the Aggies RISE committee developed a pre- and post-survey to measure these identified outcomes. In addition, supervisors volunteered that year to be part of the pilot project to have conversations with their student workers using a structured interview protocol. The purpose was to have students reflect on how their on-the-job learning may have an impact on their academics and career choices.In 2016,
Aggies RISE wanted to continue assessing the student employees throughout the Division to look at these common learning outcomes, as well as opportunities for student employees to reflect on their employment, connections between students’ work and the classroom or their future careers, and how student employment positions fit the criteria for being considered a high impact practice. However the 2015-2016 assessment included only one survey sent out near the end of the 2015-2016 academic year to student employees with the DSA. The attached report summarizes the results of that survey.
The Spring Leadership Exchange (SLE) is an international exchange between Texas A&M – College Station and Texas A&M – Qatar. The Leadership and Service Center, in the Department of Student Activities, provides students participating in the program structured opportunities to learn about global leadership and the importance of service to society.The first half of the exchange was on TAMU-College Station campus from February 26 – March 4, 2016. The week-long schedule included a mix of social, cultural, and educational activities designed to expose the TAMU-Qatar students to various aspects of life in College Station and – to a broader extent – the United States. The last half of the exchange took place in Doha at the TAMU-Qatar campus from March 11-18, 2016. Similar to the first half of the exchange, there were social, cultural, and educational activities, which exposed the TAMU-College Station students to Doha. A survey was developed to assess the experiences of the participants of the Spring Leadership Exchange, and the attached report summarizes the results of that survey.
The Global Leadership Initiatives Program focuses on developing a context of international awareness, regional expertise, and language competence among the cadets at Texas A&M University. The Corps Global Leadership Initiatives Program is a partnership between the Corps of Cadets, the Department of International Studies, the Study Abroad Programs Office, and the Confucius Institute. Each year, cadets apply for one of the international trips. This year there were three different trips planned: Mexico, Japan, and Israel. The Corps of Cadets wanted to understand the experiences of the cadets on these trips, and three different surveys were developed in effort to measure the cadets' experiences in each country. The attached report summarizes the results of those assessments.
The Memorial Student Center (MSC) offices (Box Office, OPAS, Student Programs Office or SPO) developed student learning outcomes for their student employees for the 2015-2016 academic year focused on active listening as a component of the Texas A&M University learning outcome for undergraduates of demonstrating effective communication. During the MSC student employee retreat held in August, students were asked to identify major components of active listening (identified as pay attention, show you are listening, provide feedback, defer judgement and respond appropriately) and choose one on which to focus during the 2015-2016 academic year. Supervisors then met with their students throughout the year to gauge progress and ensure students were still focused on improving their chosen component. The MSC supervisors wanted to evaluate the student employees’ learning regarding this outcome and contacted Student Life Studies (SLS) to help create an assessment, and decided on a near end- of- term focus group, which would include approximately 50% of the MSC student employees. The attached report summarizes the findings of the MSC Focus Groups.
The Big Event is a committee of the Student Government Association (SGA). and it organizes the the largest, one-day, student-run service project in the nation where students of Texas A&M University come together to say ‘Thank You’ to the residents of Bryan and College Station, by performing acts of service. After the April 2nd 2016 service experience, students provided a survey to the resident for them to provide feedback regarding the service provided. The attached report summarizes the results of the survey.
The LeaderShape® Catalyst™ is a one day student program offered each semester through the Leadership and Service Center(LSC) within the Department of Student Activities. LeaderShape® Catalyst™ was held at Texas A&M University October 10, 2015 and March 5, 2016. The attached report summarizes the results of a session feedback paper survey measuring satisfaction distributed near the end of each program by the LeaderShape® Catalyst™ facilitator. The Leadership and Service Center also want to assess the participants' progress towards achieving the learning outcomes LSC set forth for the program, so the report also includes the results of that assessment as well.