The mission of the Becky Gates Children’s Center (BGCC) “…is to provide an exemplary, affordable, accessible early childhood education program for the children of students, staff, and faculty affiliated with Texas A&M University” (http://bgcc.tamu.edu/mission-and-goals/ ). The BGCC provides services to a diverse group of children and parents/guardians. Yearly, a parent/guardian evaluation survey is sent out in an effort to evaluate and continue to provide high quality services to children and parents/guardians. The survey was designed to assess both the overall quality of the center, parent/guardian perspectives of the inquiry-based curriculum and the individual classrooms at the BGCC. The attached report summarizes the results of the survey sent out in reference to the 2016-2017 school year.
Yearly the Becky Gates Childrens Center surveys parents and guardians of the children who attend the center in effort to gauge the effectiveness of their services and the parent and guardian satisfaction level with the Center. The attached reports on the results of that survey for the 2017-2018 school year.
The Becky Gates Children’s Center (BGCC or the Center) conducts annual assessments of the parents/guardians of the children who attend the Center to evaluate and continue to provide high-quality services for those children and their parents/guardians. The assessment focuses on parents/guardians’ overall satisfaction, their experience with their child’s teacher and classroom, as well as the management of the Center. Additionally this year, the survey included some questions related to the online learning opportunities provided by the Center this spring due to the COVID-19 pandemic. This is the ninth time that Student Life Studies has worked with Becky Gates Children’s Center in administering this assessment.
In effort to assess the quality of its services, The Becky Gates Children’s Center (BGCC), designed and developed a survey, sent to the parents/guardians of the children who attend the Center. This is the eighth time that Student Life Studies has administered the survey and analyzed the results for the BGCC. This year's survey included a Net Promoter Score (NPS) question, which is a customer loyalty metric that gauges how willing a customer is to recommend a product or service. The attached report summarizes the results of the survey.
The Corps Global Leadership Initiatives Program is a partnership between the Corps of Cadets, the Department of International Studies, the Study Abroad Programs Office, and the Confucius Institute. Each year, cadets apply for one of the three international trips. Each year, different countries are selected, and once students are chosen, they attend orientation meetings to prepare for their experience prior to the actual trip in May. In 2017 three different trips were planned: China, Panama & Costa Rica, and South Africa. While in each country, students meet with various military personnel and diplomats to learn about the country and the relationship that country has with the United States. The trips utilize the DIME-R framework and focus on topics of diplomacy, information (media), military, economics, and religious/culture. Cadets also have time built into the schedule to explore the country to experience the culture, eat the food, and go to various museums or historical sites. The attached summarizes the assessments given to provide the Corps of Cadets a better understanding of the cadets' experiences during the program.
The Global Leadership Initiatives Program focuses on developing a context of international awareness, regional expertise, and language competence among the cadets at Texas A&M University. The Corps Global Leadership Initiatives Program is a partnership between the Corps of Cadets, the Department of International Studies, the Study Abroad Programs Office, and the Confucius Institute. Each year, cadets apply for one of the international trips. This year there were three different trips planned: Mexico, Japan, and Israel. The Corps of Cadets wanted to understand the experiences of the cadets on these trips, and three different surveys were developed in effort to measure the cadets' experiences in each country. The attached report summarizes the results of those assessments.
Counseling & Psychological Services (CAPS) completely revamped their website, first showcasing in the fall of 2019. Early spring 2020 a series of student focus groups were held to understand student use and obtain their feedback regarding changes and improvements that were needed to further update the website to better meet students' needs. This report summarizes the feedback shared by the students during those focus groups, with recommendations for updates.
A team from Counseling and Psychological Services (CAPS) redesigned the CAPS website, which became live to viewers near the beginning of the fall 2019 semester. That team contacted Student Life Studies during the fall semester to help them assess the student user experience of the updated website, specifically to gain student feedback to inform website enhancements and maintenance. Three focus groups of students were conducted early in the spring semester. The primary goal of the assessment was to get feedback regarding whether the layout and organization of the CAPS website were easily navigated by student audience(s) - primarily students seeking counseling services, and was the information about services clear and easily found by students visiting the site. CAPS also wanted to know if the look and information provided on the website was welcoming for a wide range of students, including those who may be hesitant about seeking services. The following report summarizes the highlights of the participating students' experiences with the website and their recommendations for improving it.
Every couple of years, Disability Services gathers feedback from faculty members to understand how they can best work with faculty to serve students. Disability Services wanted to understand faculty’s training needs as it relates to serving students with disabilities and working with the Department of Disability Services. This is the third time Disability Services has conducted an assessment with faculty members, the last time being in 2016.
Every three years, Disability Services assesses the students registered with the department to understand their experience with the department and the services provided. In the 2018 spring semester, Disability Services served 2,882 students, an increase of 64% compared to the students registered in 2015 when the last survey was administered. This is the fourth time Disability Services has worked with Student Life Studies to assess the students registered with their office.
Disability Resources wanted to assess the overall satisfaction of the students registered with the department to understand their experience working with the department staff, as well as specific changes based on the university moving to a remote environment due to COVID-19. This is the sixth time Disability Resources worked with Student Life Studies to assess the students registered with their office.
One accommodation offered through Disability Services is peer notetaking for classes. As part of the accommodation, students can volunteer to serve as a peer note taker to take lecture notes and upload the notes on Google Drive for students approved for this accommodation.
Disability Services wanted to gather feedback from the volunteer students who take notes to make improvements to this accommodation service. Disability Services has worked with Student Life Studies before and has assessed the students who receive this accommodation previously; however, this was the first time to assess the student volunteers taking the notes.
Every couple of years, Disability Services gathers feedback from faculty members to understand how they can best work with faculty to serve students. This year Disability Services and the Center for Teaching Excellence wanted to gather information to understand how faculty and staff may be incorporating Universal Design for Learning (UDL) in their work with students. This is the fourth time Student Life Studies has assisted Disability Services in conducting this type of assessment. The other times were in 2011, 2016, and 2018.
Every couple of years, Disability Resources gathers feedback from faculty members to understand how they can best work with faculty to serve students. Disability Resources wanted to understand faculty’s satisfaction in working with the department, level of being prepared for online instruction this summer, and preferred method for receiving information.
In August 2019, Division of Student Affairs (DSA) staff members who used the DSA Department of Information Technology (DoIT) services during the 2018-2019 academic year were surveyed regarding their overall satisfaction with DoIT services. The following report summarizes those results.